Refund policy
Returns & Exchanges
We do not accept returns or exchanges.
Once a stained glass piece has been opened, we cannot guarantee it can be safely repackaged and shipped back without damage. Additionally, each item is one of a kind, with natural variations in the glass and handcrafted details that make every piece unique. For this reason, we are unable to offer exchanges.
Damaged Orders
Although every item is packaged carefully, accidents can occasionally happen during shipping.
If your order arrives damaged, please contact us within 7 days of delivery and include:
- Your order number
- Photos of the damaged item
- Photos of the packaging materials
- Photos of the shipping box and shipping label
This information helps us file a claim with the shipping carrier and determine the best solution. Depending on the situation, we may offer a repair, replacement, or refund.